Incident Report
We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links.As a workaround, please use SMS where available.We are investigating the issue with our provider and will provide updates as soon as possible.
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Latest Updates ( sorted recent to last )
INVESTIGATING
6 days ago - at 04/13/2026 10:14AM
We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links.As a workaround, please use SMS where available.We are investigating the issue with our provider and will provide updates as soon as possible.
IDENTIFIED
6 days ago - at 04/13/2026 11:12AM
We are continuing to work on a fix for this incident. The email provider are investigating.
MONITORING
6 days ago - at 04/13/2026 01:25PM
The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.
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