Outage in EIDO Healthcare

Major outage with the download centre

Resolved Major

December 05, 2025 - Started 1 day ago - Lasted 20 minutes

Incident Report

We are currently investigating this incident.

Components affected

EIDO Healthcare Canada EIDO Healthcare Australia EIDO Healthcare London

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Latest Updates ( sorted recent to last )

INVESTIGATING 1 day ago - at 12/05/2025 08:53AM

We are currently investigating this incident.

IDENTIFIED 1 day ago - at 12/05/2025 09:17AM

We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade.

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