Outage in Elastic Path

Elevated errors in the US region

Resolved Major
September 21, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing elevated errors in the US region. Our engineers are currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/21/2023 06:50PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/21/2023 05:55PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/21/2023 05:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/21/2023 04:47PM

We have identified a possible cause and putting a fix in place.
For now we have suspended the ability to import product in PXM.

INVESTIGATING about 2 years ago - at 09/21/2023 04:37PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/21/2023 04:33PM

We have identified a possible cause and putting a fix in place.
For now we have suspended the ability to import product in PXM.

INVESTIGATING about 2 years ago - at 09/21/2023 04:30PM

The engineering team is continuing to investigate issues related to the elevated errors

INVESTIGATING about 2 years ago - at 09/21/2023 04:00PM

The engineering team is continuing to investigate issues related to the elevated errors

INVESTIGATING about 2 years ago - at 09/21/2023 03:28PM

The engineering team is continuing to investigate issues related to the elevated errors

INVESTIGATING about 2 years ago - at 09/21/2023 03:08PM

We are currently experiencing elevated errors in the US region.
Our engineers are currently investigating.

Latest Elastic Path outages

Elevated errors in the US region - 28 days ago
Degraded Performance Files - 3 months ago
Degraded Performance Webhooks - 3 months ago
Degraded Performance in Integrations Hub via Commerce Manager - 12 months ago
Elevated 4xx errors - over 1 year ago

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