Outage in Elastic Cloud

Trial customers are unable to spin up deployments directly from the onboarding page

Resolved Major
January 23, 2025 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where new trial customers attempting to create their first deployment directly from the onboarding page are unable to do so. We have identified the cause and are working to remediate this issue as quickly as possible. We will post an updated status in approximately 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 01/24/2025 12:10AM

All issues related to this incident have been resolved and trial account deployment generation should now be working as expected.

MONITORING 13 days ago - at 01/23/2025 10:50PM

We have deployed a fix for this issue and are monitoring to ensure that trial deployments created from the onboarding page are now spinning up properly.

IDENTIFIED 13 days ago - at 01/23/2025 10:16PM

We are aware of an issue where new trial customers attempting to create their first deployment directly from the onboarding page are unable to do so. We have identified the cause and are working to remediate this issue as quickly as possible. We will post an updated status in approximately 2 hours.

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