Outage in Elastic Cloud

Trial users unable to leave organization to join existing organization

Resolved Minor
March 14, 2025 - Started 2 days ago - Lasted about 15 hours
Official incident page

Need to monitor Elastic Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Elastic Cloud, and never miss an outage again.
Start Free Trial

Outage Details

We're investigating an issue facing new users when they sign up for a trial, but are unable to leave that organization without creating a deployment or project. This leads to billable usage, which blocks the user from being able to leave that trial to join another organization.
Components affected
Elastic Cloud Cloud console
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/14/2025 05:55PM

A fix for the issue has been implemented. Users should be able to leave a trial and join another organization without issue.

IDENTIFIED 1 day ago - at 03/14/2025 02:57PM

We are still working on rolling out the fix. Next update will be in four hours, or sooner if new information is available.

IDENTIFIED 1 day ago - at 03/14/2025 11:09AM

We are still working on rolling out the fix. Next update will be in four hours, or sooner if new information is available.

INVESTIGATING 1 day ago - at 03/14/2025 05:06AM

We have identified the cause of the issue and we are working on a fix. Next update will be in four hours, or sooner if new information is available.

INVESTIGATING 2 days ago - at 03/14/2025 03:22AM

We're investigating an issue facing new users when they sign up for a trial, but are unable to leave that organization without creating a deployment or project. This leads to billable usage, which blocks the user from being able to leave that trial to join another organization.

Be the first to know when Elastic Cloud and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3849 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook