Outage in Elastic Cloud
Trial users unable to leave organization to join existing organization
Resolved MinorIncident Report
We're investigating an issue facing new users when they sign up for a trial, but are unable to leave that organization without creating a deployment or project. This leads to billable usage, which blocks the user from being able to leave that trial to join another organization.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/14/2025 05:55PM
A fix for the issue has been implemented. Users should be able to leave a trial and join another organization without issue.
IDENTIFIED
11 months ago - at 03/14/2025 02:57PM
We are still working on rolling out the fix. Next update will be in four hours, or sooner if new information is available.
IDENTIFIED
11 months ago - at 03/14/2025 11:09AM
We are still working on rolling out the fix. Next update will be in four hours, or sooner if new information is available.
INVESTIGATING
11 months ago - at 03/14/2025 05:06AM
We have identified the cause of the issue and we are working on a fix. Next update will be in four hours, or sooner if new information is available.
INVESTIGATING
11 months ago - at 03/14/2025 03:22AM
We're investigating an issue facing new users when they sign up for a trial, but are unable to leave that organization without creating a deployment or project. This leads to billable usage, which blocks the user from being able to leave that trial to join another organization.
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