Outage in Elastic Cloud
Email delays impacting some customers
Resolved MajorIncident Report
We're aware of delays affecting emails being sent for customers, such as password reset requests, receiving billing invoices and adding users to organisations. Our team is investigating the issue and we will provide updates on our progress.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/17/2025 12:49PM
Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.
IDENTIFIED
4 days ago - at 12/17/2025 12:10PM
We're aware of delays affecting emails being sent for customers, such as password reset requests, receiving billing invoices and adding users to organisations. Our team is investigating the issue and we will provide updates on our progress.
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