Elevated 3DS errors on Mastercard transactions

Affected Service(s):

Elavon Processing Solutions / Opayo E-commerce Gateway


We are continuing to work with Mastercard regarding the elevated 3D Secure errors.

We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share.

Many thanks,

Elavon Customer Support.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).


U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.


U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s):

Elavon Processing Solutions / Opayo E-commerce Gateway


Mastercard has acknowledged the ongoing issue on their end affecting 3D Secure authentications and are continuing to work to resolve their issue.

We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share.

Many thanks,

Elavon Customer Support.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).


U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.


U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s):

Elavon Processing Solutions / Opayo E-commerce Gateway


Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still in communication with Mastercard who are continuing to work on the technical resolution on their side.

Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share.

Many thanks,

Elavon Customer Support.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).


U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.


U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.