Outage in Eleos Technologies
Issue With Build A New Route Using Pluggable Router in App Manager
Resolved MinorIncident Report
We are currently investigating an issue with the Build a New Route feature inside of App Manager that prevents building routes using a pluggable router engine. We do not suspect at this time that this is affecting routes for drivers in the mobile app.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 01/23/2026 04:12PM
We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: support@eleostech.com
INVESTIGATING
8 days ago - at 01/23/2026 03:55PM
We have confirmed that Pluggable Routing on the mobile app remains unaffected by that this issue, and that Build A New Route for pluggable routing still remains the only affected issue.
INVESTIGATING
8 days ago - at 01/23/2026 03:47PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 01/23/2026 03:30PM
We are currently investigating an issue with the Build a New Route feature inside of App Manager that prevents building routes using a pluggable router engine. We do not suspect at this time that this is affecting routes for drivers in the mobile app.
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