Outage in Elevate

Fiber Line Damage - Delta County (Orchard City)

Resolved Major

May 01, 2026 - Started 8 days ago - Lasted about 9 hours
Official incident page

Incident Report

The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Components affected

Elevate Delta Elevate Orchard City, Eckart, Austin

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/02/2026 12:42AM

This incident has been resolved.

IDENTIFIED 8 days ago - at 05/01/2026 07:55PM

Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience.

IDENTIFIED 8 days ago - at 05/01/2026 04:53PM

Elevate crews have located the fiber damage. They will begin repairs shortly.

INVESTIGATING 8 days ago - at 05/01/2026 04:26PM

The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area.

Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available.

We appreciate your patience as we work to restore service as quickly as possible.

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