Outage in Eligible

Increased Error Rates on Eligible Support Ticket Page

Resolved Minor
February 12, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an increased error rate on our support page. Our incident response team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Components affected
Eligible .com
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2025 05:41PM

Support Page Errors - Resolved
Date: February 12, 2025
Status: Resolved
Issue Summary
We experienced temporary disruptions on our support page due to overly strict networking protections.

Impact

Temporary increase in error rates
No data loss reported
Services now fully operational
Discovered and resolved in less than 30 minutes by Eligible's Incident Response Team (IRT)

INVESTIGATING 3 months ago - at 02/12/2025 05:15PM

We are currently experiencing an increased error rate on our support page. Our incident response team is actively investigating the root cause and working to resolve the issue as quickly as possible.

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