Outage in Eligible

Increased API Error Rates

Resolved Minor
June 03, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Status Update Status: Investigating Impact: API Service Disruption Started: 6/3 3:44PM EST We are currently investigating reports of issues affecting our API service. Users may experience intermittent failures, increased response times, or service unavailability when making API requests. Current Actions: Engineering and DevSecOp Admin teams have been notified and are actively investigating Monitoring systems are being reviewed to identify the root cause We are working to restore full service as quickly as possible
Components affected
Eligible API
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/03/2025 08:36PM

This incident has been resolved.

MONITORING 2 days ago - at 06/03/2025 08:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 06/03/2025 07:47PM

Incident Status Update
Status: Investigating
Impact: API Service Disruption
Started: 6/3 3:44PM EST
We are currently investigating reports of issues affecting our API service. Users may experience intermittent failures, increased response times, or service unavailability when making API requests.

Current Actions:

Engineering and DevSecOp Admin teams have been notified and are actively investigating
Monitoring systems are being reviewed to identify the root cause
We are working to restore full service as quickly as possible

Latest Eligible outages

Increased Error Rates on Eligible Support Ticket Page - 4 months ago
Investigating performance of Eligible's APIs - about 2 years ago
Investigating performance of Eligible's APIs - over 2 years ago
Investigating degraded performance of Eligible's APIs - over 2 years ago
Investigating degraded performance of the Eligible Website - over 2 years ago

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