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Outage in Ellucian

AWS OUTAGE US-EAST-1

Resolved Minor
October 20, 2025 - Started 4 months ago - Lasted about 15 hours
Official incident page

Incident Report

We experienced an AWS outage earlier today, due to which some of the services might have been impacted. AWS has recovered and we are validating environments. Please submit a ticket for any issues encountered.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/21/2025 12:59AM

All Ellucian cloud services have been restored. We continue to monitor AWS for further issues.

MONITORING 4 months ago - at 10/20/2025 09:45PM

We continue to receive updates from our vendor on their recovery efforts. We are seeing recovery in impacted applications and are closely monitoring vendor services for issues. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 09:26PM

We continue to receive updates from our vendor on their recovery efforts. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 07:50PM

We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 07:35PM

We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 06:28PM

We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 05:25PM

We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 04:26PM

We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

MONITORING 4 months ago - at 10/20/2025 03:32PM

We are monitoring updates from our vendor as to their progress recovering from the outage their systems experienced earlier today. They identified the issue origin and continue to investigate and identify further mitigations. Ellucian will continue to evaluate and validate environments.

MONITORING 4 months ago - at 10/20/2025 02:32PM

We continue to work with our vendor as they recover from the outage their systems experienced earlier today, we are continuing to monitor the recovery and validate environments.

MONITORING 4 months ago - at 10/20/2025 10:21AM

We experienced an AWS outage earlier today, due to which some of the services might have been impacted. AWS has recovered and we are validating environments. Please submit a ticket for any issues encountered.

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