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Outage in Ellucian

Experience Cards Interruption

Resolved Minor
December 11, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.
Components affected
Ellucian Experience (U.S.)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/12/2025 05:00PM

Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.

MONITORING 2 months ago - at 12/12/2025 03:12AM

Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Normal system performance was restored, and engineers will continue to monitor overnight.

MONITORING 2 months ago - at 12/11/2025 10:31PM

Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.

IDENTIFIED 2 months ago - at 12/11/2025 09:28PM

Ellucian engineers worked with our vendor partners to identify the issue and are working to develop a fix to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates

INVESTIGATING 2 months ago - at 12/11/2025 08:30PM

Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We are working with our vendor partners and will continue to provide updates.

INVESTIGATING 2 months ago - at 12/11/2025 07:26PM

Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates.

INVESTIGATING 2 months ago - at 12/11/2025 06:21PM

Ellucian engineers are working to resolve an issue where some users' Experience cards are not appearing in the dashboard and we will continue to provide updates.

INVESTIGATING 2 months ago - at 12/11/2025 05:27PM

Some Experience customers have reported intermittent issues with some cards not appearing in the dashboard. Ellucian engineering teams are continuing to troubleshoot and will continue to provide updates.

INVESTIGATING 2 months ago - at 12/11/2025 04:25PM

Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.

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