Outage in Ellucian

Service Notification: Data Connect scheduled jobs and Insights refresh jobs

Resolved Minor

February 20, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/20/2026 05:39PM

The regions of CA, and EU are fully restored and schedules are triggering again.

IDENTIFIED about 1 month ago - at 02/20/2026 05:18PM

The Australia Pacific region is fully restored, and schedules are triggering on time again.
Team is currently applying the remaining fixes to the EU and CA regions.

IDENTIFIED about 1 month ago - at 02/20/2026 04:19PM

Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions.
Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected.
Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available.

Thank You,
Your Ellucian Team

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