Video uploads failing across Infinite platforms

This incident has now been resolved. Video upload is working as expected

The issue impacting video uploads within Dayforce Learning has been mitigated and video upload functionality is currently operating as expected.

Our teams have taken steps to restore functionality while we continue working with our third-party service provider on additional measures to ensure ongoing stability.

We are actively monitoring the service and will continue to track video upload functionality closely.

Customers who previously experienced the issue may now retry their video uploads.

We appreciate everyone's patience while our teams worked to restore this functionality. We will provide further updates if there are any changes to the current status.

We continue to work directly with Vimeo to resolve this ASAP. In the meantime our Infrastructure team is continuing to optimize processes from our side to help resolve this as quickly as possible

We recognize the impact this is having on our customers and will share another update as soon as we receive meaningful progress or a confirmed resolution from Vimeo.

We are continuing to partner with our video service provider to resolve this ASAP

The root cause of this behavior has been identified, and we are continuing to work with the video host to resolve this issue.

We are currently investigating an issue affecting video uploads across Infinite platforms. Users may receive an error when attempting to upload video files to course content, preventing the upload from completing.

Our team is actively investigating the issue and working to restore normal functionality as soon as possible.

We apologise for any inconvenience caused and will provide further updates as they become available.