Outage in EMnify

Data usage limit incorrectly reached

Resolved Minor
September 11, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Dear emnify customers, We are currently investigating an increase in failed PDP attempts due to the data usage limit being incorrectly reached. Please know that only traffic limits are affected. We will keep you posted for more updates. Kind Regards, emnify Support team
Components affected
EMnify Network Connectivity - Middle East & Africa EMnify Network Connectivity - Europe EMnify Network Connectivity - Asia-Pacific EMnify Network Connectivity - Central and South America & Caribbean EMnify Network Connectivity - North America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/11/2023 02:13PM

The incident has been resolved.

In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING about 2 years ago - at 09/11/2023 01:12PM

We have deployed a fix and we can see that rates are now back to normal and devices that were incorrectly blocked are now able to successfully open data sessions.

We will continue to closely monitor the results.

IDENTIFIED about 2 years ago - at 09/11/2023 01:03PM

The issue has been identified and we are now deploying a fix.

More updates will follow shortly.

INVESTIGATING about 2 years ago - at 09/11/2023 12:35PM

Dear emnify customers,

We are currently investigating an increase in failed PDP attempts due to the data usage limit being incorrectly reached.

Please know that only traffic limits are affected. We will keep you posted for more updates.

Kind Regards,
emnify Support team

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