Outage in EMnify

Service degradation - Claro Paraguay & Claro Argentina

Resolved Minor
August 16, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Dear emnify customer, We are currently investigating a service degradation in Claro Paraguay and Claro Argentina. We will publish a new update shortly.
Components affected
EMnify Network Connectivity - Central and South America & Caribbean

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/16/2024 11:25PM

The incident has been resolved and the service is operational.

In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING about 1 year ago - at 08/16/2024 11:14PM

Our monitoring already shows successful traffic in Paraguay and Argentina.

We will be monitoring this closely.

IDENTIFIED about 1 year ago - at 08/16/2024 03:31PM

Our monitoring shows that the service is Paraguay is restored, while the 3G service in Argentina remains unstable. 2G and 4G is operational in Argentina.

IDENTIFIED about 1 year ago - at 08/16/2024 01:24PM

We confirm that the connectivity with Claro Paraguay and Claro Argentina is not stable at the moment. We have contacted the operators, and we are waiting for a fix to be applied.

The rest of the operators in Argentina (Movistar/Personal) and Paraguay (Tigo) are working as expected.

INVESTIGATING about 1 year ago - at 08/16/2024 01:11PM

Dear emnify customer,

We are currently investigating a service degradation in Claro Paraguay and Claro Argentina.

We will publish a new update shortly.

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