Outage in EMnify

Service degradation - MTN Uganda

Resolved Minor
August 30, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Dear emnify customers, We are investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected. We will publish a new update shortly. Kind regards, emnify Support team
Components affected
EMnify Network Connectivity - Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/30/2024 10:30AM

The incident has been resolved and the service is operational.

In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING about 1 year ago - at 08/30/2024 10:00AM

MTN Uganda has confirmed that their carrier had an issue that caused service degradation.

As of writing, we can now see that the traffic with this network is starting to normalize.

We will be monitoring this closely and we will publish a new update shortly.

INVESTIGATING about 1 year ago - at 08/30/2024 08:24AM

Dear emnify customers,

We are investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected.

We will publish a new update shortly.

Kind regards,
emnify Support team

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