Outage in EMnify

Network Connectivity Issues in Claro

Resolved Minor
March 17, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Customers, We are currently experiencing network connectivity issues with Claro since 15:35 UTC. However, devices may be switching to alternative networks where available. Our team is actively working to resolve the issue. We will share further updates as soon as possible. Thank you for your understanding. Best regards, Emnify Support Team
Components affected
EMnify Network Connectivity - Central and South America & Caribbean

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/17/2025 08:57PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 03/17/2025 04:59PM

Further updates will follow shortly..

INVESTIGATING 7 months ago - at 03/17/2025 04:59PM

Dear Customers,

We have identified ongoing connectivity issues with Claro affecting multiple networks since 15:35 UTC.

We are engaging with Claro to resolve the issue and have blocked the affected networks to prevent further device attachments.

Further updates will follow.

Best regards,
Emnify Support Team

INVESTIGATING 7 months ago - at 03/17/2025 04:15PM

Dear Customers,

We are currently experiencing network connectivity issues with Claro since 15:35 UTC. However, devices may be switching to alternative networks where available.

Our team is actively working to resolve the issue. We will share further updates as soon as possible.

Thank you for your understanding.

Best regards,
Emnify Support Team

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