Outage in EmploymentHero
HR - Error when issuing HR documents
Resolved MinorIncident Report
Our engineers are currently investigating an issue causing an error for some customers when issuing HR documents.
This issue impacts basic editor (also known as the PDF editor) users only, advanced editor users are unaffected.
We apologise for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 02/27/2025 05:02AM
This incident has been resolved.
MONITORING
9 months ago - at 02/27/2025 01:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 02/27/2025 12:37AM
Our engineers have identified the issue and are currently deploying a fix.
We will provide an update once deployment has completed.
INVESTIGATING
9 months ago - at 02/26/2025 11:17PM
Our engineers are currently investigating an issue causing an error for some customers when issuing HR documents.
This issue impacts basic editor (also known as the PDF editor) users only, advanced editor users are unaffected.
We apologise for the inconvenience.
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