Check if EmploymentHero is down, recent outages, user-reported issues, and outages map.
EmploymentHero is working normally
Last checked from EmploymentHero's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 67 incidents since started monitoring EmploymentHero status in April 2023. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
13 days ago · lasted about 7 hours
We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually ...
21 days ago · lasted about 1 hour
We have recognised an issue with the clock in and out feature on the EH Work App.
22 days ago · lasted 1 day
Apologies for the inconvenience caused Some users on Android may see layout issues or have trouble tapping the Submit button. We're working on a fix and will share an update soon.
We've tracked and collected 67 incidents since started monitoring EmploymentHero status
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Nicole
I have been trying to log into my employment hero for over a week. The page want load it keeps spinning and not loading I can't log in. The page won't load
Nicole
Can't sign into employment hero
Kylie
Can not sign in on website
Wendy
The EWA tab has disappeared from the app
Mark
Can't log into EH at all.
Ulysses
My roster just disappeared from my home screen and now cannot access my roster at all. Can only be put on to a useless chatbot that lacks intelligence and no helpline available.
Melissa
Very slow and my finalisation of payroll has been buffering for at least half an hour
Shilo
Can not log in to complete payroll will not let any admin log in either. Simply comes up with White screen saying No healthy upstream
Dean
Cannot log in to process payroll. WIll not let me or other administrators download timesheet report ?
Jaimie
Very slow - keeps timing out. Making it a challenge to process large scale payroll. Not great when it was offline this time 2 weeks ago which is my busiest payroll day. Still haven't seen any explanation or apology from EH.
kajal
payroll log in keeps showing error and cannot let me log in
Melani
I couldn't access the payroll website
kat
cant log in to process pays
Nicola
Can't access payroll and really need updates on the resolution please.
Dhanushka
Cannot login since yesterday 4pm
Gustavo
Error: getaddrinfo ENOTFOUND api.yourpayroll.com.au
Helen
I cannot access through Quickbooks
Angela
I cannot login to EH Payroll.
Stephan
No rostering and the "Clock Me In" app is down.
Diana
This site can’t be reached Check if there is a typo in keypay.yourpayroll.com.au. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Darrin
Can log in to do payroll today? First-Last Name: Darrin Wells Company: Wells Holdings Number: 0414 647 447
Leanne
This site can't be reached error message for Employment Hero payroll
Susana
no user can log into Payroll and today is pay day
eva
Cant not login to process payroll. Payroll is due today
Tapaswi
Cannot access employment hero HR payroll.
JP
Hmmm… can't reach this page... Cannot log in to process payroll!!
Kirrilie
We can't log into the payroll side of EH
Cael
Can't get into payroll and it's payroll day.
Cameron
Can't log into my account, meaning I can clock in
Bruna
The system is completely off. There's no way to access the payroll website or contact them.
Kelly
Unable to log into EH Payroll Platform via computer and SWAG app is also down.
Jitka
Employment Hero payroll module not accessible.
Jude
Cannot login. Payroll day.
Nikki
Cannot login, getting a page error saying the page can't be reached
rebecca
website is down need to do payroll
liz
Unable to login. Page times out.
Jennifer
Cannot logon to Employment Hero Payroll
sanchez
"site can't be reached error"
Josh
Site down, cant complete payrun
Candace
The app and website is not working
Linda
Cannot access payroll today
Julie
Can’t log hours can’t access timesheets
Matt
Can't log in to payroll platform
Megs
EmploymentHero Payroll is Offline... has been since 4am ESDST
pamela
employment hero payroll won't load
Sue
Payroll platform wont load
Jonathan
Unable to login from Microsoft Edge (spinning wheel issue identified by others) however able to access via Google Chrome
Dee
unable to log in - spinning wheel of death
Tanner
Can't log in to employment hero!
Stuart
it won't load -- the home page loads but when you try to log in you get the wheel of death. it looks like tiis trying to load but nothing happens.
Kruger
Page won't load, spinning load icon with no progress.
sandamali
it is able to log in E/H Hr platform
Kylie
Cannot get into Employment Hero HR platform
Laurel
Unable to load sign in page
Andre
Several of our users on various networks in Aus have reported not being able to get to the login page this morning (4 dots just spinning).
Dilek
HR Platform not loading at login
Sue
Login screen for EH HR wont load
Barbara
Unable to access site, no login screen coming up. NZ based.
Nick
Payroll login page not loading
Liz
Reporting page is not found.
Stay Ahead of EmploymentHero Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with EmploymentHero
EmploymentHero isn't down. You can check EmploymentHero status and incident details on the top of the page. IsDown continuously monitors EmploymentHero official status page every few minutes. In the last 24 hours, there were 0 outages reported.
EmploymentHero is currently operational. You can check EmploymentHero status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of EmploymentHero being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the EmploymentHero official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
EmploymentHero last outage was on August 08, 2025 with the title "Payroll NZ - Payday Employment information and Employee details files remain in queued"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor EmploymentHero and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor EmploymentHero with maximum flexibility
IsDown monitors EmploymentHero for major outages. A major outage is when EmploymentHero experiences a critical issue that severely affects one or more services/regions. When EmploymentHero marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors EmploymentHero status page for minor outages. A minor outage is when EmploymentHero experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in EmploymentHero status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
EmploymentHero publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors EmploymentHero and all their 7 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
EmploymentHero and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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