Outage in EmploymentHero
Problems related to Pay Runs
Resolved MajorIncident Report
Summary AI Generated
EmploymentHero experienced a major incident lasting approximately 4.6 hours where users were unable to remove employees from pay runs, delete pay runs, finalise pay runs, or adjust leave. The issues disrupted core payroll processing functionality across the platform. A fix was deployed and the incident was fully resolved after monitoring confirmed stability.
Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon.
. We are aware of issues with not being able to remove employee from a pay run
. Unable to delete pay run
. Unable to finalise pay run
. Unable to adjust leave
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/02/2026 06:37AM
This incident has been resolved.
We apologise for any inconvenience caused.
MONITORING
2 days ago - at 09/02/2026 02:05AM
The issue has been fixed and we are now monitoring.
INVESTIGATING
2 days ago - at 09/02/2026 02:00AM
Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon.
. We are aware of issues with not being able to remove employee from a pay run
. Unable to delete pay run
. Unable to finalise pay run
. Unable to adjust leave
Latest EmploymentHero outages
Personnel CSV import errors - 3 days ago
Pay Runs not loading employee data - about 2 months ago
Service disruption on onboarding step - Banking details (Australia HR and Payroll customers). - 2 months ago
HeroClear Super Batch Creation - Service Disruption - 2 months ago
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