Outage in EmploymentHero
HR Documents - Optional Clauses are not disappearing from finalised documents
Resolved MajorIncident Report
Summary AI Generated
A major incident on Employment Hero affected HR document generation, where optional clauses were incorrectly appearing in finalised documents rather than being removed. The issue impacted secure.employmenthero.com and lasted approximately 6.4 hours before the root cause was identified and a fix was deployed. The incident was fully resolved on 11 September 2026.
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/11/2026 07:05AM
The issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team
IDENTIFIED
about 1 month ago - at 09/11/2026 04:27AM
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
INVESTIGATING
about 1 month ago - at 09/11/2026 01:41AM
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
IDENTIFIED
about 1 month ago - at 09/11/2026 12:42AM
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
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