Outage in EmploymentHero
HR Documents - Optional Clauses are not disappearing from finalised documents
Major
September 11, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
INVESTIGATING
12 minutes ago - at 09/11/2026 01:41AM
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
IDENTIFIED
about 1 hour ago - at 09/11/2026 12:42AM
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
Latest EmploymentHero outages
Problems related to Pay Runs - 9 days ago
Personnel CSV import errors - 10 days ago
Pay Runs not loading employee data - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
