Outage in EmploymentHero
Users are unable to access expense claims and management
Resolved MajorIncident Report
Summary AI Generated
**EmploymentHero – Expense Claims Access Outage** A major incident lasting approximately 1.4 hours prevented users from accessing expense claims and expense management on secure.employmenthero.com. The root cause was identified and a fix was deployed, followed by a monitoring period to confirm stability. The issue was fully resolved, with support available for any users still experiencing problems.
We are aware of an issue with users accessing expense claims and expense management. We are investigating this issue.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/13/2026 07:50AM
The issue affecting users accessing expense claims and expense management has been resolved. If you are still experiencing problems, please contact our support team
MONITORING
1 day ago - at 10/13/2026 07:32AM
A fix has been deployed for the issue affecting users accessing expense claims and expense management. We are monitoring the situation to confirm full resolution and will update this page shortly.
IDENTIFIED
1 day ago - at 10/13/2026 07:30AM
We have identified the cause of the issue affecting users accessing expense claims and expense management. Our team is working on a fix and we will update this page as we make progress.
INVESTIGATING
1 day ago - at 10/13/2026 06:25AM
We are aware of an issue with users accessing expense claims and expense management. We are investigating this issue.
Latest EmploymentHero outages
Candidates are unable to view/open offer letters - 8 days ago
HR Documents - Optional Clauses are not disappearing from finalised documents - about 1 month ago
Problems related to Pay Runs - about 1 month ago
Personnel CSV import errors - about 1 month ago
Managers/Admins not able to create timesheets on behalf of employees - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
