Outage in EmploymentHero
Candidates are unable to view/open offer letters
Resolved MinorIncident Report
Summary AI Generated
Candidates were unable to view or open offer letters on Employment Hero's secure platform for approximately 3 hours. The root cause was identified and a fix was deployed, with the incident fully resolved shortly after. Users still experiencing issues were directed to contact support.
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/06/2026 05:14AM
The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
MONITORING
8 days ago - at 10/06/2026 05:05AM
A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
IDENTIFIED
8 days ago - at 10/06/2026 02:54AM
We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
INVESTIGATING
8 days ago - at 10/06/2026 02:12AM
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
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