Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in EMQX Platform

AWS US-East-1 Network Instability

Resolved Minor
October 20, 2025 - Started 4 months ago - Lasted about 10 hours
Official incident page

Incident Report

AWS has confirmed network connectivity issues in the US-EAST-1 region affecting multiple services. While AWS reports early signs of recovery, we are observing continued network instability that may impact EMQX Cloud deployments in this region. Please ensure your MQTT clients have automatic reconnection logic enabled. Clients with proper reconnect mechanisms will automatically restore connections without data loss. Most standard MQTT client libraries have this capability built-in by default.

Need to monitor EMQX Platform outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/21/2025 12:48AM

The AWS US-EAST-1 region incident has been fully resolved. AWS has confirmed that all services have returned to normal operations. All EMQX Cloud services in the us-east-1 region are now operating normally.

All connectivity issues have been resolved. MQTT connections, data integration connectors, and extended authentication services are functioning normally. We have re-enabled new resource provisioning in the us-east-1 region.

MONITORING 4 months ago - at 10/20/2025 06:08PM

AWS reports that recovery is progressing in the US-EAST-1 region. Their mitigations are showing early signs of success in several Availability Zones, with remaining AZs being addressed. We are observing gradual improvement in network stability and expect the intermittent connection issues to subside as AWS completes their recovery process.

IDENTIFIED 4 months ago - at 10/20/2025 04:01PM

Additionally, data integration connectors and extended authentication services that depend on external resources in us-east-1 may experience intermittent timeout errors. This particularly affects configurations using AWS managed services such as Network Load Balancers, DynamoDB, Lambda, InfluxDB, and other endpoints hosted in the us-east-1 region.

INVESTIGATING 4 months ago - at 10/20/2025 02:55PM

AWS has confirmed network connectivity issues in the US-EAST-1 region affecting multiple services. While AWS reports early signs of recovery, we are observing continued network instability that may impact EMQX Cloud deployments in this region.

Please ensure your MQTT clients have automatic reconnection logic enabled. Clients with proper reconnect mechanisms will automatically restore connections without data loss. Most standard MQTT client libraries have this capability built-in by default.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook