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Outage in EMQX Platform

GCP Mumbai (asia-south1) Network Connectivity Issues

Resolved Minor
June 19, 2026 - Started about 1 month ago - Lasted 17 days
Official incident page

Incident Report

Summary AI Generated

**GCP Mumbai (asia-south1) Network Connectivity Issues** Starting June 19, 2026 at ~06:30 UTC, EMQX Dedicated deployments hosted in Google Cloud's Mumbai region experienced intermittent network instability, primarily impacting cross-region traffic — notably from Singapore — while traffic within India remained largely unaffected. The issue, caused by an underlying Google Cloud networking incident, resulted in increased latency, packet loss, and temporary connectivity disruptions lasting approximately 17 days. Google Cloud resolved the root cause on July 6, 2026, after which EMQX confirmed normal network performance and closed the incident.

We have identified an external network issue affecting some deployments hosted in Google Cloud Mumbai (asia-south1). Starting at approximately 06:30 UTC on June 19, 2026, we observed intermittent network instability impacting multiple deployments in the region. Customers may experience increased latency, packet loss, or temporary connectivity disruptions. The issue appears consistent with an ongoing Google Cloud networking incident affecting traffic originating from Mumbai and surrounding areas. We are actively monitoring the situation and will provide updates as more information becomes available. Reference: https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
Components affected
EMQX Platform EMQX Dedicated

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 07/06/2026 07:08AM

Google Cloud has resolved the underlying network issue affecting connectivity to deployments hosted in Mumbai (asia-south1).

We have continued monitoring our services following Google's recovery announcement and have observed normal network performance with no further impact.

This incident is now considered resolved.

Reference: https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr

IDENTIFIED about 1 month ago - at 06/19/2026 07:04AM

We continue to monitor an external network issue affecting connectivity to some deployments hosted in Google Cloud Mumbai (asia-south1).

Based on current observations, the impact primarily affects cross-region traffic to Mumbai. Customers connecting from other regions, including Singapore, may experience increased latency or intermittent connectivity issues. Traffic originating within India appears to be operating normally.

The issue is consistent with an ongoing Google Cloud networking incident. EMQX Cloud services remain operational, and we are closely monitoring the situation while awaiting further updates from Google Cloud.

IDENTIFIED about 1 month ago - at 06/19/2026 07:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 06/19/2026 06:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 06/19/2026 06:57AM

We have identified an external network issue affecting some deployments hosted in Google Cloud Mumbai (asia-south1).

Starting at approximately 06:30 UTC on June 19, 2026, we observed intermittent network instability impacting multiple deployments in the region. Customers may experience increased latency, packet loss, or temporary connectivity disruptions.

The issue appears consistent with an ongoing Google Cloud networking incident affecting traffic originating from Mumbai and surrounding areas. We are actively monitoring the situation and will provide updates as more information becomes available.

Reference: https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr

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