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Outage in EMQX Platform

AWS Network Issues in us-west-2 Region

Resolved Minor
July 24, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

AWS experienced a network connectivity issue in the us-west-2 (US West - Oregon) region that caused client disconnections and frequent reconnects for EMQX Dedicated services over approximately 2.2 hours. AWS completed mitigation work to restore all network routes, with error rates and connection timeouts decreasing during recovery. The issue was fully resolved with EMQX Cloud services confirmed stable.

We have detected AWS network issues in the us-west-2 (US West - Oregon) region, which may cause client disconnections or frequent reconnects for some services in this region. We are actively monitoring the network status and recommend that affected services check client connectivity and reconnection behavior.
Components affected
EMQX Platform EMQX Dedicated

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/24/2026 01:45PM

AWS has confirmed that the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region has been fully resolved. All network routes have been restored, and AWS services are operating normally. Our monitoring also indicates that affected EMQX Cloud services have remained stable.

MONITORING 3 days ago - at 07/24/2026 01:09PM

AWS has confirmed that the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region has been fully resolved. All network routes have been restored, and AWS services are operating normally. We will continue monitoring the region and the status of affected EMQX Cloud services to ensure continued stability.

IDENTIFIED 3 days ago - at 07/24/2026 12:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 07/24/2026 12:41PM

AWS has completed mitigation work for the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region. Service connectivity is continuing to recover, with error rates and connection timeouts decreasing as network routes are restored. The issue has not yet been fully resolved. We will continue monitoring AWS recovery progress and affected EMQX Cloud services.

INVESTIGATING 3 days ago - at 07/24/2026 11:35AM

We have detected AWS network issues in the us-west-2 (US West - Oregon) region, which may cause client disconnections or frequent reconnects for some services in this region. We are actively monitoring the network status and recommend that affected services check client connectivity and reconnection behavior.

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