Entur AS Outage History

Entur AS experienced problems with their partner portal, specifically affecting the Permission Admin component for 58 minutes. The service team identified and implemented a fix, with the portal returning to normal operation. The incident was fully resolved and service was restored.

Entur AS experienced problems with their offer generation system, causing slow performance or missing offers in their sales channels. The issue affected Permission Admin and Authentication components for 33 minutes. A fix was implemented and monitored, with all sales channels returning to normal operation.

Entur AS experienced payment service disruptions starting around 22:15 due to problems with their payment provider Nets, affecting the Payment API. The incident lasted 43 minutes, with the error rate from Nets gradually decreasing before the payment issues were fully resolved by 23:49.

Entur AS experienced a major service incident affecting sales across multiple channels, order search functionality, and sales history due to issues with their Order API. The problems persisted for approximately 1 hour, impacting all sales channels during the incident period. The issues were resolved after the team completed troubleshooting and monitoring to ensure system stability.

Entur AS experienced payment processing issues affecting their Payment API for 41 minutes. The problems were caused by issues with their payment provider Nets, which prevented users from completing card payments. Nets implemented a fix and the payment issues were fully resolved.

Entur AS experienced problems with their Entur Plass (seating) service, which affected travelers requiring seat reservations. The issue was identified and the service became significantly more stable, with full resolution achieved after 2.5 hours of troubleshooting and monitoring.

Entur AS experienced a major outage with their SMS service for 1.1 hours, affecting text messages related to trip rebooking and other travel changes. The company implemented a fix and confirmed the SMS service was restored to normal operation.

Entur AS experienced slowdowns in their ticket distribution system that primarily affected staffed service channels. The team identified the suspected cause and implemented a solution after 2.4 hours. The issue was resolved with all system metrics returning to normal levels.