Outage in Envoy

Envoy Dashboard and App not loading content

Resolved Major
September 18, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue with the Envoy Dashboard and Mobile App not loading content. Our engineers are aware and are investigating.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 05:05PM

We have confirmed the Envoy Dashboard & mobile app have now fully recovered; we'll continue to monitor all product components and a preliminary root cause will be posted to the Status Page shortly.

MONITORING 3 months ago - at 09/18/2024 04:50PM

Envoy has identified the issue and the Dashboard & Mobile App are in the process of recovering; our technical team will be monitoring closely for any pockets of unavailability. We will provide an additional update shortly once all components are fully verified.

As always, for any questions/concerns, please contact Support at hi@envoy.com.

IDENTIFIED 3 months ago - at 09/18/2024 02:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 09/18/2024 02:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 09/18/2024 02:48PM

The issue has been identified and a fix is being implemented.

IDENTIFIED 3 months ago - at 09/18/2024 02:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 09/18/2024 01:54PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/18/2024 12:14PM

We are currently investigating an issue with the Envoy Dashboard and Mobile App not loading content. Our engineers are aware and are investigating.

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