Outage in Envoy

12.5.24 Wifi Integration Delays to Entries

Resolved Major
December 05, 2024 - Started 16 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting Wi-Fi integrations (e.g., Aruba Central, Meraki), where signals are not converting into successful entries real-time. We will provide an update on the matter as soon as possible. For any immediate questions or concerns, please reach out to Envoy Support via the live chat messenger or at hi@envoy.com.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 07:46PM

The issue causing delays in Wi-Fi integration entries has been successfully resolved.

We appreciate your patience during this time; a detailed root cause analysis will be shared in the coming week. For any remaining issues, please contact Envoy Support via the live chat messenger or hi@envoy.com

MONITORING 16 days ago - at 12/05/2024 11:59PM

A resolution has been implemented to mitigate latency issues for Meraki and Aruba Central.

If you have any immediate questions or concerns, please contact Envoy Support via the live chat messenger or email us at hi@envoy.com.

IDENTIFIED 16 days ago - at 12/05/2024 09:06PM

We have identified the root cause of the issue and are currently implementing solutions to address the data delays impacting Aruba Central and Meraki integrations. Resolutions for any remaining Wi-Fi integrations will be addressed subsequently.

INVESTIGATING 16 days ago - at 12/05/2024 08:50PM

We are currently investigating an issue affecting Wi-Fi integrations (e.g., Aruba Central, Meraki), where signals are not converting into successful entries real-time. We will provide an update on the matter as soon as possible.

For any immediate questions or concerns, please reach out to Envoy Support via the live chat messenger or at hi@envoy.com.

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