Outage in Envoy
Some users are unable to login with Two-Factor-Authentication (2FA) on EU dashboard
Resolved Major
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Outage Details
Components affected
Envoy dashboardLatest Updates ( sorted recent to last )
The incident related to two-factor authentication in our Envoy EU instance has been resolved at approximately 5:45pm PT.
If you experience any ongoing disruptions, please contact Envoy Customer Support via the chat messenger or via hi@envoy.com.
The issue has been identified, and a workaround is now available for existing EU customers. A formal fix will follow for new customers leveraging Envoy EU. For assistance, please contact Envoy Customer Support via the chat messenger or at hi@envoy.com.
We are aware of an issue affecting some users who cannot log in due to email deliverability problems with two-factor authentication. This appears to be impacting a subset of companies using our EU dashboard.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
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