New Users logging into mobile app are unable to get confirmation email

The incident was resolved on/around 5:00pm PT - we appreciate your patience as we monitored the issue to completion.

For any additional questions, please contact Customer Support via the live chat messenger and/or hi@envoy.com.

A fix has been implemented, and we are actively monitoring to ensure the service remains stable without further disruption.

We sincerely apologize for any inconvenience this may cause. If you have feedback or need assistance, please don't hesitate to contact Envoy Customer Support through the live chat messenger or by emailing us at hi@envoy.com.

Our team has identified the root cause of the secondary dashboard accessibility issue related to the mobile app & QR codes and is actively working on a resolution.

We sincerely apologize for any inconvenience this may cause. If you have feedback or need assistance, please don't hesitate to contact Envoy Customer Support through the live chat messenger or by emailing us at hi@envoy.com.

We are aware of an issue where users are unable to receive the QR code confirmation email when logging into the mobile app. Our team is currently investigating the issue