Outage in Envoy

Aruba ClearPass indicating "In Progress" on the Visitor Log

Resolved Minor
April 01, 2025 - Started 27 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/01/2025 08:45PM

Our partner, Aruba ClearPass has confirmed that this issue is fixed

IDENTIFIED 27 days ago - at 04/01/2025 05:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 27 days ago - at 04/01/2025 04:29PM

We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.

IDENTIFIED 27 days ago - at 04/01/2025 01:08PM

Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.

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