Outage in Envoy
Some Host Notifications may not send through Email
Resolved MajorIncident Report
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.
Our team are investigating at this time.
Components affected
Envoy Email notificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/19/2025 03:54PM
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via hi@envoy.com.
MONITORING
8 months ago - at 09/19/2025 03:30PM
A fix has been implemented and we are monitoring the results at the moment.
INVESTIGATING
8 months ago - at 09/19/2025 12:21PM
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.
Our team are investigating at this time.
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