Outage in Envoy
Some Host Notifications may not send through Email
Resolved Major
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Outage Details
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.
Our team are investigating at this time.
Components affected
Envoy Email notificationsLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/19/2025 03:54PM
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via hi@envoy.com.
MONITORING
5 days ago - at 09/19/2025 03:30PM
A fix has been implemented and we are monitoring the results at the moment.
INVESTIGATING
5 days ago - at 09/19/2025 12:21PM
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.
Our team are investigating at this time.
Latest Envoy outages
Issues accessing the Deliveries tab on the Envoy Dashboard, and scanning new deliveries on the Envoy Mobile App - 19 days ago
[2025-08-22] Envoy Dashboard slow load times due to Cloudflare issue - about 1 month ago
Deliveries Kiosk App - unable to open or pair a new device - about 1 month ago
[08/07/2025] - Envoy Sign-up Temporarily Unavailable - about 2 months ago
[08/06/2025] - SMS notifications are not working - about 2 months ago
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