Outage in Envoy

Some Host Notifications may not send through Email

Resolved Major
September 19, 2025 - Started 27 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.
Components affected
Envoy Email notifications
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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/19/2025 03:54PM

This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via hi@envoy.com.

MONITORING 27 days ago - at 09/19/2025 03:30PM

A fix has been implemented and we are monitoring the results at the moment.

INVESTIGATING 27 days ago - at 09/19/2025 12:21PM

We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.

Our team are investigating at this time.

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