Outage in Episerver

Runbook Failure on PaaS Portal actions

Resolved Minor
October 20, 2022 - Started about 2 years ago - Lasted about 14 hours
Official incident page

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Outage Details

There is an ongoing issue with Azure Automation that affects deployments. A fix has been implemented and we're monitoring the results. New deployments should work as expected, but previously started ones need to time out before they can be restarted.
Components affected
Episerver EMEA Region
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/21/2022 02:45AM

The issue has been Mitigated and we continue to work closely with our partner to establish the full root cause.

IDENTIFIED about 2 years ago - at 10/20/2022 09:09PM

The issue has been Identified and we continue to work closely with our partner to generate a permanent fix.

Impact Statement: We have been identified as a customer using Azure Automation in West Europe who may experience some calls failed with internal server error, delays with automation jobs (including update management jobs), invoked from Resource Provider and Webhooks, and scheduled jobs.
Current Status: Our partner has determined that these errors are due to high resource consumption on some backend systems.

INVESTIGATING about 2 years ago - at 10/20/2022 08:27PM

Investigation into this issue continues. A mitigating workaround is in place and further impact is not expected. We will post an update once the fault has been Identified or additional information becomes available.

INVESTIGATING about 2 years ago - at 10/20/2022 06:01PM

There is an ongoing issue with Azure Automation that affects deployments. A fix has been implemented and we're monitoring the results. New deployments should work as expected, but previously started ones need to time out before they can be restarted.

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