Third Party vendor outage affecting DXP and Graph services

This incident has been resolved.

Monitoring - "All Cloudflare services have been restored and are now fully operational. We are moving the incident to Monitoring while we watch platform metrics to confirm sustained stability."

Update - Cloudflare services are recovering quickly around the globe. Cloudflare reports that while some services are operational, some residual impact may be seen.

"The core KV service is restored, bringing dependent products back online. We expect further recovery over the next few minutes and a steady drop in impact."

Update - Cloudflare’s critical Workers KV service went offline due to an outage of their 3rd party service that is a key dependency. As a result, certain Cloudflare products that rely on KV service to store and disseminate information are unavailable.

Our upstream vendors have reported they have identified the problem and are starting to see services recover. We still expect to see intermittent errors across the impacted services as systems handle retried and caches are filled.

We are currently investigating reports of a third-party outage affecting DXP and/or Graph services for a subset of customers. We are working closely with the third-party provider to understand and mitigate the impact. We will provide more updates as soon as they become available. Thank you for your patience!