Outage in Episerver

An Optimizely Support Phone number is currently unavailable

Major
June 20, 2025 - Started about 1 month ago
Official incident page

Need to monitor Episerver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Episerver, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50. Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - Support@Optimizely.com United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215
Components affected
Episerver Telephone
Latest Updates ( sorted recent to last )
IDENTIFIED 7 days ago - at 07/14/2025 01:18PM

This issue remains ongoing as we continue our efforts with a third party supplier to resolve this. Thank you for your patience.

IDENTIFIED 14 days ago - at 07/07/2025 02:24PM

We are continuing to work with a third party vendor to fix the issue with the original number. Please continue to use the alternate numbers provided in the prior posts until we are able to have a solution in place. Thank you for your patience.

IDENTIFIED 28 days ago - at 06/24/2025 12:50AM

As a temporary measure, +46 8 502 450 20 phone number has been commissioned while the Optimizely teams work on restoring services on the original number. Please use this number or any of the other contact numbers provided earlier to contact our support team.

INVESTIGATING about 1 month ago - at 06/21/2025 12:37AM

We are continuing to investigate this issue and we will provide additional updates as they become available

INVESTIGATING about 1 month ago - at 06/20/2025 05:22PM

We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support:
Support Portal - https://support.optimizely.com
Email - Support@Optimizely.com

United States: +1-(877)-383-0885
United Kingdom: +44 800 066 4784
Australia: +61 2 9248 7215

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook