Outage in Episerver

Content Marketing Platform returning 503

Resolved Major
October 20, 2025 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an ongoing issue with AWS for Increased Error Rates and Latencies affecting Content Marketing Platform availability. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/20/2025 11:21AM

This incident has been resolved.

MONITORING about 15 hours ago - at 10/20/2025 09:33AM

Our third party service provider has identified the cause and has applied initial mitigations. We are observing signs of recovery for our impacted services such as ODP, CMP, and Experimentation.

We will continue to monitor the situation and provide additional update once available.

Thanks for your patience.

INVESTIGATING about 17 hours ago - at 10/20/2025 07:58AM

We are investigating an ongoing issue with AWS for Increased Error Rates and Latencies affecting Content Marketing Platform availability.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.

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