Outage in Episerver

Optimizely Data Platform & Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region

Minor
October 20, 2025 - Started about 11 hours ago
Official incident page

Incident Report

Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 10/20/2025 04:41PM

Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform and Connect Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

IDENTIFIED about 9 hours ago - at 10/20/2025 01:46PM

Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

IDENTIFIED about 11 hours ago - at 10/20/2025 11:46AM

Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.

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