CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments

The incident has now been fully resolved. Following the deployment of the fix, the service has remained stable and is operating as expected. We have also received confirmation from customers that normal functionality has been restored. We will continue to monitor the platform to ensure sustained reliability.

We continue to monitor system performance and will provide updates as we learn more. We have deployed a fix, and video transcoding is operating as expected for new uploads. Some videos uploaded during the incident may still require transcoding. In these instances, uploading the same video as a new version in the existing video may self-correct. Our teams will further investigate this beginning of next week and may contact affected customers as needed.

We have deployed a targeted fix addressing the reported issue, and video transcoding in the Library should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.

Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.

Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.

We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.

We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.

We are continuing to work on a fix for this issue.

Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.

Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.