Outage in Episerver

CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments

Minor
November 19, 2025 - Started 5 days ago
Official incident page

Incident Report

Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
IDENTIFIED 4 days ago - at 11/20/2025 10:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 11/20/2025 04:06PM

Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.

INVESTIGATING 5 days ago - at 11/19/2025 06:49PM

Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.

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