Outage in Episerver

Increased Error Rate While Viewing Web Experimentation Project Listing

Resolved Major
November 19, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/21/2025 01:42AM

This incident has been resolved.

MONITORING 4 days ago - at 11/20/2025 04:55PM

The restoration of filtering capabilities is complete. We are monitoring capabilities post-resolution to ensure continued expected behavior.

MONITORING 4 days ago - at 11/20/2025 12:21PM

We're continuing to test and evaluate the completeness of the recovery process.

MONITORING 4 days ago - at 11/20/2025 06:37AM

We are continuing to monitor the recovery of filtering capabilities in the application, which is proceeding.

IDENTIFIED 4 days ago - at 11/20/2025 01:55AM

Filtering capabilities continue to be restored and we continue to monitor the process. Thank you for your patience.

IDENTIFIED 5 days ago - at 11/19/2025 10:25PM

The issue with filtering capabilities is continuing to gradually resolve. We will continue to update as this process progresses.

IDENTIFIED 5 days ago - at 11/19/2025 09:28PM

We are continuing to work on a fix for this issue. The occurrence of errors is declining however some filtering capabilities may not behave as expected.

IDENTIFIED 5 days ago - at 11/19/2025 08:57PM

This will also affect the 'Audiences' search picker component within the FX 'Configure Rule' panel UI as that also relies on the same search system.

IDENTIFIED 5 days ago - at 11/19/2025 08:14PM

We have identified an issue related to underlying search functionality supporting some user experience areas and our search API. We're working on a fix now.

INVESTIGATING 5 days ago - at 11/19/2025 08:03PM

We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.

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