Outage in Equals Money
Card spending limits deactivated when Card suspended
Minor
February 13, 2026 - Started 6 days ago
Incident Report
When cards are suspended the velocity controls to limit card spending are being deactivated. This is being investigated as a critical priority and we will provide further updates shortly.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 02/13/2026 11:06AM
A hotfix has been applied to remove the change that turns off spending limits when a card is suspended.
We are currently monitoring the behavior of the issue and will provide further updates shortly.
IDENTIFIED
6 days ago - at 02/13/2026 09:12AM
Cause identified. We have identified that since 08 January 2026 at 15:30 spending limits for cards that were suspended were automatically set to inactive.
A release to fix the underlying cause is being deployed now.
We are reviewing and restoring all affected limits, and we are assessing all spend on these cards to determine whether any transactions exceeded the configured limits.
INVESTIGATING
6 days ago - at 02/13/2026 08:48AM
When cards are suspended the velocity controls to limit card spending are being deactivated. This is being investigated as a critical priority and we will provide further updates shortly.
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