Outage in ESET

ESET Cloud Office Security - Files in Google Drive may not be scanned

Resolved Major
July 12, 2024 - Started over 1 year ago - Lasted 4 days
Official incident page

Incident Report

We are investigating reports that as of a few hours ago, some files uploaded to Google Drive may not be scanned, or may be scanned with a significant delay. We will provide more information as the investigation advances.
Components affected
ESET Cloud Office Security

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/16/2024 03:05PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/12/2024 02:20PM

Root cause has been identified. Hotfix mitigating the issue is planned to be released within the next 24H.

INVESTIGATING over 1 year ago - at 07/12/2024 12:57PM

We are investigating reports that as of a few hours ago, some files uploaded to Google Drive may not be scanned, or may be scanned with a significant delay. We will provide more information as the investigation advances.

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