Outage in ESET

ESET PROTECT: Agent replication may fail with 502 error

Resolved Major
October 20, 2025 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of HTTP errors 502 received on Agent's attempt to connect to the ESET PROTECT servers. You may notice that the Last connected time is not current.
Components affected
ESET PROTECT Cloud

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 10/20/2025 11:13AM

This incident has been resolved.

MONITORING about 15 hours ago - at 10/20/2025 09:49AM

A fix was deployed and we are monitoring the behavior.

INVESTIGATING about 16 hours ago - at 10/20/2025 09:13AM

We are investigating reports of HTTP errors 502 received on Agent's attempt to connect to the ESET PROTECT servers.
You may notice that the Last connected time is not current.

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