Outage in ESET

ESET Inspect instances may experience degraded performance

Resolved Major
November 13, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

Some instances in various regions are experiencing heavily degraded performance. The issue is under investigation, so far no ETA available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2025 09:13AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/17/2025 01:55PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 11/17/2025 12:06PM

We've identified and mitigated the performance issues, all instances should be operating as expected

IDENTIFIED about 2 months ago - at 11/17/2025 12:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/17/2025 10:22AM

JPN region is experiencing the slowness. We are currently investigating this issue.

INVESTIGATING about 2 months ago - at 11/17/2025 09:37AM

We are currently investigating this issue.

MONITORING about 2 months ago - at 11/14/2025 01:00PM

We're identified the issue and monitoring the situation now.

INVESTIGATING about 2 months ago - at 11/14/2025 08:07AM

The performance is again degraded for some instances in various regions.
We are consulting the issue with Microsoft.

MONITORING about 2 months ago - at 11/13/2025 07:43PM

Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable.
We will monitor it for next 2h.

IDENTIFIED about 2 months ago - at 11/13/2025 06:13PM

• JPN and EU regions are fully restored and stable.
• US, CA & DE data centers are undergoing restoration efforts, but stability is not yet achieved.

Next update in 2 hours.

IDENTIFIED about 2 months ago - at 11/13/2025 05:52PM

• Japan region is fully restored and stable.
• Other regions are undergoing restoration efforts, but stability is not yet achieved.

We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.

INVESTIGATING about 2 months ago - at 11/13/2025 10:24AM

Some instances in various regions are experiencing heavily degraded performance. The issue is under investigation, so far no ETA available.

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