Outage in Etail Solutions

eBay Publishing API Times Out

Resolved Major
September 11, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are current experiencing issues with some eBay related APi calls. It appears to be impacting Item and Image uploads as well as some categorization processes. As of now, Order and Fulfillment processes appear to be running without error. We have opened a support case with eBay about this issue. Further information will be provided as it becomes available.
Components affected
Etail Solutions eBay

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/12/2024 09:22PM

This issue has been resolved.

MONITORING about 1 year ago - at 09/12/2024 03:03PM

A fix has been verified and is being deployed as an override to impacted processes. We will monitor and update here if there continue to be any issues.

IDENTIFIED about 1 year ago - at 09/12/2024 12:05AM

The issue has been identified and is being verified.

INVESTIGATING about 1 year ago - at 09/11/2024 07:45PM

We continue to investigate this issue with eBay API support.

INVESTIGATING about 1 year ago - at 09/11/2024 04:40PM

We are current experiencing issues with some eBay related APi calls. It appears to be impacting Item and Image uploads as well as some categorization processes. As of now, Order and Fulfillment processes appear to be running without error. We have opened a support case with eBay about this issue. Further information will be provided as it becomes available.

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