Outage in Etail Solutions

Shopify

Resolved Minor

December 01, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are watching an issue with an incident on the Shopify API. We are currently not aware of any issues in EVP. Let us know if you are seeing any issues by logging a ticket in the Etail Help center. Shopify Health Status page: https://shopstatus.shopifyapps.com/ Some merchants encountering error messages within their admins Merchants may experience issues when trying to login to Shopify. We are currently investigating and will keep you updated. Merchants may also encounter issues logging into POS, Mobile, and while attempting to contact Shopify Support. We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.

Components affected

Etail Solutions Shopify

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/02/2025 02:48PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/01/2025 08:22PM

Shopify has found and fixed an issue with their login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.

MONITORING about 2 months ago - at 12/01/2025 07:22PM

Update

Shopify is continuing to investigate and apply mitigations for the current issues.

Shopify is continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems. Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems. Online store checkouts are not affected.

Dec 01, 2025 - 17:39 UTC

INVESTIGATING about 2 months ago - at 12/01/2025 04:11PM

We are watching an issue with an incident on the Shopify API. We are currently not aware of any issues in EVP. Let us know if you are seeing any issues by logging a ticket in the Etail Help center.

Shopify Health Status page:
https://shopstatus.shopifyapps.com/

Some merchants encountering error messages within their admins

Merchants may experience issues when trying to login to Shopify. We are currently investigating and will keep you updated.

Merchants may also encounter issues logging into POS, Mobile, and while attempting to contact Shopify Support.

We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.

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