Outage in Etleap

We are currently unable to receive event requests for Event Stream pipelines in the EU

Resolved Major
March 13, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are actively investigating the root cause of the issue. Only the hosted EU environment (app.eu.etleap.com) is impacted by this.
Components affected
Etleap Event Streams Etleap Pipelines Etleap UI
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/13/2025 02:41PM

The incident has been resolved and affected pipelines have recovered.

MONITORING 2 months ago - at 03/13/2025 02:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 03/13/2025 02:05PM

We are continuing to address the root cause of the issue.

We have started recovering the CDC pipelines and are starting to see them recover.
The event streams have recovered and are operational.
The UI is currently down and we are working to recover it now.

IDENTIFIED 2 months ago - at 03/13/2025 12:29PM

We are also seeing some timeouts occur in DMS which is causing latency for some CDC pipelines. We have identified the cause as a networking throughput issue and are actively working on a resolution.

INVESTIGATING 2 months ago - at 03/13/2025 11:03AM

We are actively investigating the root cause of the issue. Only the hosted EU environment (app.eu.etleap.com) is impacted by this.

Latest Etleap outages

We are seeing increased pipeline latencies for EU Hosted - about 21 hours ago
Application is Inaccessible - 3 days ago
We are seeing increased pipeline latencies in our EU deployment - 3 days ago
We are seeing increase pipeline latencies due to infrastructure issue - 7 days ago
Failing transformations - 21 days ago

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