Outage in Etsy

JPM-PINless-debit-refunds-stuck-in-retry

Resolved Minor
December 16, 2024 - Started about 2 months ago - Lasted about 2 hours

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Outage Details

We are working with JPM to be able to process these failing refunds. Currently there is no issue and JPM have stopped the bleeding but the fallout of the incident is finding a way of reconciling these 645 refunds that are stuck. Money Movement Engineers are currently exploring this and Corina Stroescu /Brian Gallagher and Ríana Roche are working with JPM on a solution from their end.
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 12/16/2024 05:07PM

We are working with JPM to be able to process these failing refunds. Currently there is no issue and JPM have stopped the bleeding but the fallout of the incident is finding a way of reconciling these 645 refunds that are stuck. Money Movement Engineers are currently exploring this and Corina Stroescu /Brian Gallagher and Ríana Roche are working with JPM on a solution from their end.

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